North of England Commissioning Support Unit

Urgent and Emergency Care Network


The North East Urgent and Emergency Care Network has moved forward on a range of innovations to transform access to, and delivery of, urgent and emergency care across the North East, as well as providing good practice evidence to benefit the NHS more widely.

The network is supported by NECS, with funding from the national New Models of Care vanguard programme.

Our projects

Behavioural analysis
It’s well known that much of the pressure on urgent and emergency care services results from the choices we all make as patients. High quality market research is now providing an insight into why people use services the way they do.

This insight is now the basis for a series of social marketing solutions – including a targeted behavioural campaign which started in November.

Respond – mental health crisis simulation training
The phone rings and a patient in crisis needs help. How can we be sure that agencies work together effectively to provide the best possible support?

Interactive simulation training help to ensure that all agencies on the mental health crisis pathway are well placed to respond quickly and appropriately, with a clear understanding of each other’s roles.

Clinical hub
Additional support for NHS 111 and community clinicians is helping to ensure that no clinical decision is made in isolation.

A new clinical hub provides support from mental health clinicians, GPs, pharmacists, and dentists. Around 7,000 green ambulance incidents per month receive enhanced assessment.

Self-care app for under-fives
Research shows that parents often lack confidence to deal with common childhood illnesses – which puts pressure on services.

A new ‘NHS child health’ app – available at Google Play or the App Store – is providing expert advice to thousands of parents about common illnesses and where to seek treatment.

Digital care
Better patient record-sharing can ensure joined up and consistent standards of care, with medical professionals able to access medical records easily.

Rollout of the MIG (Medical Interoperability Gateway) is building on good practice already in place in parts of the region, as part of the move towards a Great North Care Record.

Flight deck
This real-time application displays the current status of emergency care across the region and predicts the likely scenario four and 12 hours ahead. Phase two will improve data quality and take live feeds from hospital bed management systems.

National Early Warning System (NEWS)
The NEWS system can help the region’s care homes use a standardised means of identifying and responding to deteriorating or acutely ill patients, enabling an appropriate level of clinical response.

Directory of Services (DoS)
A review of the DoS is reducing some of the pressure on emergency departments, by improving the information that guides referrals from NHS 111 and 999. As an example of its impact, one hospital has reported an average of three fewer inappropriate ED referrals every day.

Payment reform
A regional Payment Reform Group is examining the latest national thinking on areas like the three-part payment mechanism.

Our vision

Our vision is of an urgent and emergency care system that provides the right information to enable people to access the right care, provided by the right person in the right place, first time.

Find out more about our aims and objectives here.


Programme governance

The network includes senior members of Clinical Commissioning Groups, Foundation Trusts and other proivders of urgent and emergency care across the region.

To find out about our governance structure, click here.


Contact us

If you’d like to keep in touch with our work, please email us to be added to the mailing list for regular Network Update bulletins.


Useful information

New care models: NHS England brochure about the national vanguard programme.

Safer faster better: A guide for local health and social care communities.