North of England Commissioning Support Unit

Primary Care Support

Primary Care Support 

GP at Desk2

How we can help you

North of England Commissioning Support has extensive experience of providing professional support to GP Practices. We pride ourselves on listening to the needs of our customers and working together to design bespoke business focused solutions.

We understand the ever changing Iandscape that GPs are operating within and the daily pressures and demands that you need to manage. Our wide range of services can help you build a sustainable practice with a clear clinical focus.

Our Services are tailored to you; we provide bespoke packages of support across a range of corporate functions:

Organisational Development

We offer a professional and comprehensive service to support the development of your organisation in line with your strategic needs. A range of resources are available to help develop your business through tailor made training packages, coaching sessions and leadership development programmes. Continuous Improvement is a key focus for many businesses, removing waste from systems and processes and streamlining your businesses operating model. NECS has a dedicated Continuous Improvement team with significant experience in this area who will work in partnership with you.

Practices Merger

This adaptable service will provide expert, structured support to practices planning to merge their provider contracts. Specialist support from experienced staff will identify the motivations for the merger, cultural issues to address, project and change management support and the operationalisation of the process including patient engagement and consultation.

Total Management Support

This bespoke service can provide a complete management package for practices faced with immediate pressures. Depending on your needs the service can either focus on delivering short term operational management intervention supported by rigorous governance systems or a longer term relationship to suit your requirements.

Health and Safety

Our highly qualified team will help you to fulfil your statutory obligations in Health and Safety, Fire legislation and ensure compliance with areas of CQC. A package of support can be developed for your needs from setting strategy to hands on training including stress management support and security management.

Practice Integrated Governance and Risk Management

This is a tailorable service we offer providing a structured approach to the management of risk and assurance to NHS funded organizations. In response to the need to demonstrate good governance and probity and evidence the assurance mechanisms to comply with the requirements of the CQC registration and inspection processes. Our experienced team will assist in the development of strategies and a programme of work which will ensure your business is prepared, resilient and responsive, providing the assurance expected by regulatory bodies.

Telephony Services

We provide highly adaptable telephony packages, which use state of the art Cisco phone systems. The system can be scaled from a single telephone to full call centre. Features such as menus (IVR), queues, voicemail and call recording are tailored to your individual needs by our experienced team. The support for the system is provided by the same in house engineers that build the system ensuring you get the best service possible. We can also provide training on the system if required. We use our economies of scale to provide an excellent call tariff that we have negotiated with the telecoms providers. Additionally the system can be reconfigured, grown or even reduced at any time to cope with any changes in your requirements.

Confederation Support

With practices continually looking for ways to adapt to the requirements of an ever changing NHS some are moving towards greater collaborative working. Our team of specialist managers with experience of transformational change can work with practices to develop customer inspired service design from market research and negotiation right through to implementation.

Electronic Fax

We offer an electronic fax service called RightFax, allowing you to digital receive your faxes. This saves time and cost in comparison to traditional fax machines, with faxes simply being saved on the user’s computer. One fax number can be accessed via a web browser from any location or connected device, allowing one contact number to be used across multiple sites. It is by default a safe haven as access to the faxes is controlled by a username and password.

Human Resources

A whole package of professional HR services can be tailored to your needs including recruitment and selection, access to expert HR advice and support, provision of HR toolkits, HR management resource packs and mediation services.

Quality Systems Support

Our team provides a structured approach to improving quality, responsiveness, effectiveness and resilience in individual practices or groups of practices.  The support offered will cover assessment, action-planning and regulatory inspection support such as CQC.

Incident Planning and Business Continuity

Our team will provide a structured approach to Incident and Business Continuity Planning in response to significant incidents or emergencies that could impact on health or patient care. We can assist in a number of key tasks that will help your businesses preparedness including developing, reviewing and maintaining incident response and business continuity plans, business impact assessments and recovery plans.

NECS are already working successfully with a number of GP practices across the region.

Key areas we have been involved in include:

  • GPIT including a SDI certified IT helpdesk offering a personable and efficient service 5 days a week
  • Tailored IT solutions to meet the needs of individual practices
  • Primary care variation reporting and support
  • Selection, testing and installation of phone systems in GP practices
  • Development of TPP SystmOne to allow GP2GP patient record transfer
  • Deploying Safeguard Incident and Risk Management System (SIRMS)