Lizzie Hancock, Managing Director, Fulford Nursing Home, York.
“In the last nine months, I’ve seen our occupancy improve consistently which I believe Capacity Tracker has directly helped. It’s the simplest tool I’ve ever worked with, that solves my biggest problem.”




John Skidmore, Director of Adult Services at East Riding of Yorkshire Council.
“We’ve got 139 residential care home in the East Riding, 129 of them are on Capacity Tracker with 70% updating their vacancies and information every week.”

Bristol, North Somerset & South Gloucestershire CCG and Bristol City Council.
“Resulted in 65% reduction in emails and 50% reduction in phone calls requesting bed availability. 85% of brokers also said the online tool positively impacted on the way they work.”

Andrew Hughes, Head of Care and Health Improvement at the Local Government Association.
“We’re very keen to see a Capacity Tracer that’s not there for moving people to a care home as the first and default option, but to looking at what is best for an individual. Capacity Tracker helps create the right opportunities to have those conversations locally about the best place, systems and support.”

Vimal Choksi, Oldham Council.
“Free up your existing resources! Capacity Tracker enabled our social care staff to view updated bed capacity information quickly with just a few clicks.”

Mandy Griffin, Managing Director, Calderdale & Huddersfield NHS Foundation Trust.
“A patient needed to be placed in an area which is outside out Trust area. Capacity Tracker allowed us to search and narrow down the care homes that would provide the right care, to just three. That patient was then placed within two days; before Capacity Tracker that would have taken a lot longer to do. It’s not just the people we look after that benefit from such in-depth search and increased communication, the Trust’s workforce themselves also feel more in control and like they can really make a difference.”

Matilda Moss, Buckinghamshire Council.
“The tracker has provided a really useful tool for us to understand how our providers are managing the current pandemic. The breadth of the information gathered through the tacker together with our own local knowledge has helped provide assurance where settings are managing well and is helping us to target support where it is most needed. Whilst we have all had to work under exceptional circumstances through the pandemic, this has also helped us to develop some new and improved ways of working, and the tracker is something we would like to continue using in the longer term to support robust lines of communication with our providers. We would see some opportunities for further development as part of this.”

Chris Taylor-Fry, NEL CSU (working on behalf of Kent and Medway CCG).
“Following the NHS E&I publication mandating the use of the Capacity Tracker for Care Homes for Covid-19, I immediately understood the opportunity and ability getting this tool into use could bring. Working with the provider market, the CCG and the Local Authority, we have now achieved a level of daily provider usage which is providing critical and timely information to a robust level; helping care homes receive vital support around Covid-19 swabbing, PPE, workforce and also business advice.

“The Capacity Tracker provides a single point of information sharing which the CCG and the Local Authority can understand bed vacancies in the care home market which is viewable alongside CQC data, thus ensuring care home placements are brokered from high quality, value for money care providers.

“We believe usage of the capacity tracker is vital to our business as usual activity, thus the Kent and Medway CCG Continuing Healthcare care homes contracts, administered by NEL, now mandate the use of the capacity tracker. We look forward to ensuring usage and quality information is input and utilised from the tracker.”