Delivering Urgent Replacement Connectivity

Challenge

BT formerly provisioned LES2 connectivity into 26 sites across the Sunderland CCG locality.

BT decided to end support for LES2 technology forcing us to migrate these 23 sites to a new technology solution.

The challenge was to develop and deploy an alternative network connectivity solution for the affected sites, in a severely contracted time frame with minimal disruption to clinical services.


Delivering Urgent Replacement Connectivity

Tasks

NECS, in conjunction with key strategic partners developed a new private network which would provide sufficient bandwidth, performance and resilience to meet the demands of the ever changing healthcare environment, which could be deployed in a sufficiently quick time frame to prevent any loss of service to the affected sites.

The solution developed was to build a private Multiprotocol Label Switching (MPLS) network consisting of access connectivity for each affected site, with onward connectivity to N3, the internet and other required services via the NECS datacentre(s).

We provided tailored project management through the provision of:
•  Site appointment booking and coordination with stakeholders
•  Close liaison with the supplier to ensure quality control and a seamless transition
•  Technical support to migrate each site including reconfiguration of all relevant devices, software and hardware systems using skills from the desktop, systems and network teams
•  On and off site testing to ensure that all services continued to function correctly following migration
•  Mop-up technical resource to fix any issues that occurred which were not immediately apparent
•  Follow up communication with sites to capture feedback and ensure customer satisfaction.

Quote Left

NECS, in conjunction with key strategic partners developed a new private network which would provide sufficient bandwidth, performance and resilience to meet the demands of the ever changing healthcare environment, which could be deployed in a sufficiently quick time frame to prevent any loss of service to the affected sites.

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Results

• A new network was established as outlined
• All sites were successfully migrated to the new network within 30 working days
• No major outages or loss of connectivity to clinical systems for employees of Sunderland General Practices, South Tyneside NHS Foundation Trust or City Hospitals Sunderland NHS Foundation Trust who operate from the affected sites
• Some sites experienced performance improvements over their old circuits

Download a pdf of this case study here: Delivering Urgent Replacement Connectivity