Capacity Tracker plays a key part in driving digital transformation in care homes

Emma Lenden, Change Manager at NHSX worked with the Capacity Tracker team to deliver a series of proxy surveys with the aim of introducing process to allow care home providers to place orders for medicines online – doing away with paper-based systems.

Emma said: “The ‘proxy’ survey work aimed to raise awareness in care homes, during the Coronavirus pandemic, that technology was available to allow them to order medication online, while encouraging more care homes to use the system and secure support from CCGs to implement the process in a partnership approach. We also wanted to identify who had implemented the process and check if they had the right information governance in place.”

Capacity Tracker provided Emma and the team with a list of care homes with online ordering capabilities and pharmacy technical colleagues at a local level in the CCG or Primary Care Network (PCN) checked that the care home management had all the tools they needed to successfully implement the process. This included having the right data security in place, as well as secure email systems.

Read the full case study here: Capacity Tracker – Digital Transformation in Care Homes Case Study