Demand management team leader using RAIDR to support practices
I use RAIDR daily, mainly the Secondary Care dashboard to collect activity data for all of our CCG practices. For example, last week I did an audit for a practice that had been identified as having high emergency admissions for one specific specialty. The same practice requested a review of A&E and urgent care frequent users and again I used the Secondary Care dashboard to identify the patients for the practice to review. The information is easily extracted, is available as I need it and saves time by not having to make repeated requests to an already busy information team. It helps to identify areas where savings can be made and where patient care can be improved. I usually log into RAIDR in the morning and use it throughout the day.