How CHC colleagues benefit from using the Capacity Tracker

Jess Crawford from the Continuing Health Care (CHC) team at NECS talks about how she and her colleagues benefit from using the Capacity Tracker.

I am part of a busy CHC case management team. We case-manage an allocated group of clients – with some people that live in the community and some already in care homes.

It is a challenging role. You think you’ve got somebody settled and then you will get a phone call to say that something has happened in a care home and they can no longer meet someone’s needs. I have also had to place people in specialist settings out of area as well.

I have worked in healthcare for a while now in Middlesbrough and Redcar and Cleveland, so my knowledge outside those areas is scant. I find Capacity Tracker very useful when it comes to knowing which homes are where and their client base. I use Capacity Tracker from a case management point of view and when fast-tracking clients in end of life care/CHC funding.

Some people want to go home with a package of care. Unfortunately for others that is not possible so we need to look for a care home that can meet their needs. Thankfully, with the help of the Capacity Tracker it is quite a quite a quick process.

Is the Capacity Tracker a useful tool for you and your colleagues?
We do find it useful. Especially when determining capacity and the data is reliable.

Read the full case study here: CT case study Jess Crawford CHC