Identifying high cost patients

A local practice identified, using RAIDR’s Secondary Care dashboard, a significant frequent user to A&E that they were unaware of. They located the patient’s records on the clinical system. They then reviewed the patient’s record, and begin the process of putting in place face-to-face appointments with the intention of establishing a mutually agreed care plan to reduce the attendance rates. The practice hopes that they will be able to reduce the attendance from 100 attendances per year to less than 25. RAIDR estimated that the cost of attendance was around £85k per year at current levels, so the practice predicts the doing the above could reduce costs by around £50k per year if proposed plans were put in place.