Customers

Don’t just take our word for it

Our customers come from many professions. From patient-facing roles such as GPs and Practice Managers, to people who run the business side of the NHS, RAIDR is used to drive reform throughout the country. A modern, professional NHS needs to be underpinned by modern tools and RAIDR is at the forefront.

A few of our customers have shared their experiences of working with us:

James Gossow
GP

“As a GP, I have found RAIDR an excellent tool to review my practice’s care, particularly on chronic conditions which in turn supports improved outcomes for patients – the primary care section is particularly helpful for this.

“Here is a practical example around untreated Atrial Fibrillation which shows how I have used RAIDR to improve patient care and save lives: We are a good GP practice but I nearly had an episode of AF myself!  In a few clicks, I very quickly identified nine patients with potential AF who weren’t being treated, and emailed staff in the practice to check out these patients. Very soon afterwards their reply indicated that five could be discounted, e.g. they had declined treatment, or the condition had resolved etc.,  but the remaining four are four potential lives saved. It’s not very often I can have that sort of impact in 30 minutes!

“The system is simple to use and gives valued information instantly.

“RAIDR gives an opportunity to review patients who might require higher levels of care, minimising the risk of admission and supporting them at home.”

Sharon Fox
Practice Manager

“I am a practice manager and my role is to run the business aspect of my practice. I am responsible for managing the practice staff, including budgets and forecasting to help support the continuous development of the practice. We have a patient population of just over 7,000 and our aim is to ensure that all patients accessing our service feel that they are listened to and supported by all members of our team. We strive to provide a patient-focused approach when treating patients and believe that quality of care is paramount to the continuous health and well-being of our patients.

“We use the Primary Care Dashboard as a data quality tool for coding anomalies; this is particularly useful when out-of-range values have been coded in error. The secondary care dashboard is useful for examining referral activity and costings. It helps us to understand referral patterns within our own team and enables the clinicians to explore their referral behaviour and learn from them. In addition to the above, the LACE score is useful for pro-active management of patients likely to be readmitted to hospital.

“RAIDR has so much to offer if only there were enough hours in the day to truly interrogate the data.

“From experience I find being able to know the cost of referrals and treatment is a very useful resource to have. It gives clinicians a financial understanding of the cost of patient treatment and allows clinicians to share with patients when making informed decisions about referrals.

“The Primary Care Dashboard gives practices the opportunity to review secondary care coding against codes in the patient record at the practice.

“RAIDR is used regularly within our multi-disciplinary team to look at admission data and high cost patients. Before RAIDR, this information was impossible to find.”

Naomi Rutherford
Senior Information Analyst

“I am Senior Information Analyst for NECS providing an analysis and reporting service to CCGs in County Durham and Darlington.

“If we receive an information request from a CCG which can be answered by RAIDR, I’ll talk this through with the requestor showing them how to do it, this promotes the use of the tool and frees up our time to do more complex work for them. We also use RAIDR for double checking or sense checking any bespoke analysis we do.

“The data is available to the customer whenever they want it. As well as using it in the way described above, the way data is displayed on some dashboards means that we can identify data quality issues immediately, without having to extract and manipulate it ourselves This saves time and means we know any analysis we produce is valid and accurate.

“Some simpler information requests can be completed using RAIDR, or I can show colleagues how to use RAIDR and get the information themselves, meaning that I can focus on my complex pieces of work. As a result, I don’t tend to get as many ad hoc queries because the data is already available to them to retrieve themselves. Being able to use it to double check work is really helpful.”

Graeme Earl
Business and Finance Manager

“My role is the provision of technical financial advice, support and analysis to support commissioning activities. I carry out financial analysis exercises in support of on-going efficiency, value for money and bench marking, providing timely and accurate budget reports to GP Practices, consolidating all aspects of devolved budgets and giving them advice in relation to financial issues.

“We use RAIDR to analyse the CCG’s secondary care data to identify variances to the financial plan, identifying the areas that are either over or under performing and report this into the relevant work streams within the CCG to inform commissioning intentions.

“We also use RAIDR to understand the variation that exists between the Member Practices of the CCG in the utilisation of the CCG’s resource. RAIDR is used to provide the budget information at a GP Practice level to be able to show them their spend against their devolved budgets.

“RAIDR allows us to view costed information from Secondary Care and gives the ability to drill down and benchmark across GP Practices in the CCG. RAIDR also brings together Secondary and Primary care data to support GP Practices in monitoring their population and managing their conditions.

“RAIDR gives me the confidence of being able to find the information we require for commissioning decisions in one place and not having to search for reports. I know I go into RAIDR, get the most up to date information that is available and I can cut the data in many different ways should a different view be required.”