Communications, Marketing, Patient and Public Participation

From managing reputation, to engaging with the right audiences in the right way, to getting the best from digital marketing, we know the value great communications and marketing bring to organisations. Our experienced team of experts tailor solutions to make sure you are well known for all the right reasons.

We deliver a full communications and marketing service, acting as your organisation’s very own integrated agency, understanding your specific needs. You get the benefit of our award-winning, highly multi-skilled, industry-leading professionals with commercial and NHS experience.

We’re flexible, responsive, and creative. Our team work on projects of all sizes, from system wide large scale transformation programmes to ad hoc activities.

We have successfully delivered a major communications and marketing campaign across the health care system in the north east and north Cumbria to help ease winter pressures. We undertook behavioural insights to inform the campaign, engaged with patient forums and delivered advertising, printed materials, a website and social media channels. Our customers benefited from our ability to produce a campaign at scale benefiting from economies of scale and bigger impact of the campaign. The campaign also benefitted from a high recall of the messages – 90% of people said they understood the key messages around winter.

Our offer is bespoke to customer needs, which can include:

  • Strategy we can develop and manage your communication, marketing and engagement strategies delivering an integrated approach and we can act as strategic advisors on a long term or ad hoc basis
  • Public Relations we offer a PR service to help you develop good media relations, benefit from positive coverage and deal with contentious issues. We deliver media services, media training, crisis planning and management, press release development and distribution
  • Design we offer design services including developing your brand, literature, stationery, and various promotional material that will all reflect your organisation and its values
  • Digital from websites to social media we can advise, develop and manage your digital communications to ensure you get the best from these channels
  • Insight and Research
  • Publications we offer a full service, from writing and editing publications to design, print and distribution for publications of all shapes and sizes
  • Stakeholder relations we can engage with the right partners, policy makers and influencers in the right way and at the right time to help develop and manage key relationships
  • Marketing we know marketing needs to be targeted and relevant to be successful and we develop campaigns from initial research to identifying the best tools to use and executing a campaign – complete with evaluation at the end of it.

Download our Full Service Offer Brochure for more information.