Capacity Tracker

The award winning web-based Capacity Tracker - built in partnership with NHS England North, Local Authority representatives and care home providers - enables care homes to share their available capacity in real time and allows users to search for care home availability across England. The system helps the user identify suitable care homes helping the individual to make the right choice for them and ensuring that they don’t stay in hospital any longer than is necessary.

Choosing a care home is one of the most important decisions any of us will make. This decision may not be out of choice but may be necessary when discharge from hospital to the patient’s own home is not possible. It is essential that Health and social care staff work together to ensure the decision is the best for the individual.

The web-based Capacity Tracker – built in partnership with NHS England North, Local Authority representatives and care home providers – enables care homes to share their available capacity in real time and allows users to search for care home availability across England. The system helps the user identify suitable care homes helping the individual to make the right choice for them and ensuring that they don’t stay in hospital any longer than is necessary.

Capacity Tracker Key features and benefits:

  • For health and social care staff the Capacity Tracker helps minimise the number of Delayed Transfers of Care and reduces the amount of time discharge teams waste on ringing around care homes searching for vacancies.  In fact, repeat phone calls become a thing of the past.
  • It’s fast, secure and completely free to care homes. It’s simple to register too, with rapid set up that allows users to have access within minutes.
  • It provides a view of care homes with vacancies across the country, supporting effective discharge and reducing length of stay from hospital.
  • Care homes can advertise their vacancies across the country within 30 seconds.  These instant updates can be made from any internet connected device, including smartphones and tablets at a time and place that’s convenient for the user.
  • Through our comprehensive suite of reports our users can easily analyse the nationally published Delayed Transfers of Care data for any Trust and Local Authority in England.
  • They can also benchmark their DTOC performance and track the impact of initiatives designed to reduce delayed transfers of care.
  • The Capacity Tracker makes it easier and faster for care homes to fill their vacancies and, when a care home placement is needed, for local authority and NHS staff to find an appropriate placement for the person who needs it.
  • Users are involved in the continual development of the Capacity Tracker, which keeps evolving to meet users’ changing requirements and priorities.  To achieve this, NECS continues to work in collaboration with NHS England and its rapidly expanding network of Health and Social Care customers.
  • The Capacity Tracker is delivered by NECS, an NHS organisation that is NHS Digital Data Security and Protection Toolkit compliant and is renowned for developing and delivering high quality products and services across the country to health and social care.
  • Over 7,390 care homes currently registered, 12,012 users representing 190 CCGs and 148 Local Authorities.

Register here to join the rapidly expanding network of users or email necsu.capacitytracker@nhs.net to find out more information or to request a demonstration.

Capacity Tracker Animation: 

HC-One Care Home Chain talking about the many benefits of the Capacity Tracker

Testimonials: 

“People in care homes are amongst the most vulnerable in society and often have complex needs. They deserve the best care that can be provided. By using technology to work more closely hospitals, Local Authorities and care homes can make sure their residents get the best care as quickly as possible and are not left in hospital waiting for a placement and at risk of further complications when they don’t need to be. Working with our local government partners has been essential to embedding this new system and will be key to rolling it out everywhere.”
Ruth Holt, NHS England North Director of Nursing/Independent Care Sector Regional Lead

“The Capacity Tracker was first introduced to Greater Manchester in 2017. We are pleased with the uptake it has had with care homes and health and social care teams across our localities now having quicker and better access to vacancy information. We are particularly pleased that a number of localities are trialing the Capacity Tracker with a view to commissioning the service in the longer term, we have been impressed with the speed at which the Capacity Tracker support team have been able to on-board care homes over a very short period of time. Well done to the Capacity Tracker from Great Manchester Health and Social Care Partnership.”
Jo Chilton, Programme Director, Adult Social Care Transformation Programme, Greater Manchester Health and Social Care Partnership

“It’s really important that all parts of health and social care systems work together… to make sure we can deal with the pressures over Winter. Having a tool like the Capacity Tracker is a real welcome addition to how we manage the situation.”
HC One Director of Commissioning Care

“The difference the Capacity Tracker has made to our care home is we very few vacancies now… if we have any vacancies, the Capacity Tracker is linked to the health and social care discharge teams in hospitals so they have our availability on a daily basis.”
Marie Shalaw, HC One Care Home Manager