When we are at capacity and forced to look for mutual aid this app is used to enable us to prioritise which Trusts to request mutual aid from.  During the out of hours periods the command and control process (staff) use the app remotely to establish how the sites are working, removing the need for them to VPN onto Trust network and interrogate 3 systems as it is all readily available within the app.“

Carole Langrick, Chief Operating Officer, CDD NHS FT

Quick and visible and you can access it on the go with it being a mobile App so don’t need to be office based and access to a computer, this is great way to reach the on-call team to keep them updated with position.”

Claire Ellison, Resilience  / Patient flow co-ordinator | QE Gateshead

RAIDR is integral to our command and control process and indeed to our day to day operations.  All Bronze, Silver and Gold are registered to use the app as are key managers / matrons around the Trust and they refer to this to see what is happening at the front door as the live A&E feed updates every 10 minutes.   The OPEL level is cascaded across the Trust so wards can see when we are in escalation.  OPEL triggers are activated from the app which in turn cascades the actions to all command and control to inform of key information such as non-urgent surgery has been cancelled etc.”   

Adrian Currie, Contingency, Surge and Resilience Manager, CDD NHS FT