We are aware of an ongoing global service disruption affecting a number of Microsoft services, which is impacting users across multiple organisations.
Microsoft has confirmed that it is investigating infrastructure issues affecting its Microsoft 365 platform.
Services potentially affected include:
- Microsoft Outlook and Exchange Online (email and calendar access).
- SharePoint Online and associated Microsoft 365 applications.
- Microsoft Copilot and other services dependent on Exchange Online.
Impact
Users may experience intermittent connectivity issues, difficulty accessing their mailboxes, delays in sending or receiving emails, and problems accessing certain Microsoft 365 applications and functionality.
GP clinical and appointment systems should on the whole be unaffected unless they are linked to Microsoft 365 applications.
The extent of the impact may vary between users and services.
Current position
Unfortunately, this issue is beyond our control and relies on Microsoft who is actively working to restore normal service and is undertaking remedial actions across its infrastructure. Recovery is proving challenging, and some services may continue to experience disruption while these activities are undertaken.
At this stage, there is no confirmed time for full-service restoration.
Next Steps
We are monitoring Microsoft’s updates and will provide further information as it becomes available.
We apologise for any inconvenience this disruption may cause and appreciate your patience while Microsoft works to resolve the issue.