Continuous Improvement

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Our team effectively identifies the root causes of problems in systems and processes, developing solutions which recognise the importance of human dimensions of change. We believe the right conditions for change need to be created by senior leaders to engage, empower, develop and support the entire workforce to realise their potential. 

We recognise both the challenges of improvement and the personal investment individuals make to improve patient experience and outcomes, integratingemotional health and wellbeinginto our improvement practice. 

The NECS Way

The NECS Way supports our customers to build an enduring culture of continuous improvement to achieve healthcare excellence. We offer a bespoke and flexible approach to meet your specific needs and unique context; our philosophy is ‘do with’, not ‘do to’, so that we work as a coaching partner until you reach a point of independence in your improvement journey. 

Developed by experts in the field of improvement, The NECS Way is based on contemporary evidence, including our own published research and our vast cross-industry experience as improvement coaches. Our work has seen us support NHS organisations, private healthcare, the Ministry of Defence, local government, charities and many other service industries. 

By adopting a unique approach to improvement that balances the technical with human elements of improvement and change, we can help you address challenges such as: 

  • Improving patient and staff experience 
  • Improving the quality and safety of healthcare 
  • Reducing cost per capita and increasing productivity 
  • Developing collaborative relationships across system boundaries to tackle shared problems 
  • Reducing inefficiencies and staff frustrations 
  • Releasing human potential across the organisation. 

    We offer a tiered model to support improvement capability, establishing management systems that align improvement efforts with organisational goals to deliver tangible benefits. Integrated throughout this system is development of leadership skills and behaviours to support people through change. 

    Our training system can be delivered in isolation at any level, or combination of levels, to suit your specific needs. We adopt a ‘train the trainer’ approach to enable you to develop your own internal improvement training capability. 

    Our training is also accredited by the globally-recognised Lean Competency System, an industry standard Lean Qualification developed at Cardiff University.

    Contact the team