Our expert IT and GP IT services team will help you to get the best digital solutions for your organisational needs.
Our cost effectiveness is not only achieved by virtualisation, consolidation and standardisation, but also being best placed to provide personalised solutions where appropriate.
We respond to specific customer needs by providing first class services, ensuring the seamless implementation of core and mandated GPIT requirements. Our service offers digital systems which support general practice in the provision of high-quality care.
IT Support Services
- Service desk
- Local device maintenance and support
- Asset management and software
- Customer liaison support
- Registration authority service
- NHSmail support service
- IT support for 7 day and extended hours
- IT procurement and support service.
Infrastructure
- IT security (cyber security)
- Core infrastructure / data centre services
- Remote access solutions
- Wi-Fi services
- Disaster recovery and business continuity.
Digital Transformation and Optimisation service
- Programme and project management
- Business analysis services
- Business change and benefits realisation
- Training and clinical systems optimisation.
Specialist services
- Primary care data quality service
- Information Governance (IG) service
- Clinical safety assurance service
- CQRS / GPES support.
The benefits
Our dedicated team will provide you with the assurance that systems are secure, robust and continue to meet your needs in an ever changing digital age.
We work tirelessly to ensure that you benefit from:
- Industry leading systems, processes, resilient infrastructure, specialist teams that deliver integrated, cost-effective technology solutions
- Dedicated customer liaison team whose primary role is to ensure our service delivery remains aligned to your objectives and priorities
- Expert programme and project management service with extensive experience in delivering solutions to increase productivity and improve processes
- Highly responsive expert technical team dedicated to maintaining and supporting systems to ensure system availability
- NECS-embedded cyber security approach and rapid response. With high availability and a resilient server, infrastructure hosted within a secure network with off-site backup provides a robust defence. Critical data can be restored in the event of an unforeseen incident
- Skilled and experienced team of support engineers dedicated to resolving any issues with speed, conveniently accessible via a self-service helpdesk with ability to monitor and track progress
- ISO270001 Accreditation / CyberEssentials Plus accreditation / SDI Service Desk Accreditation.
“I would like to take this opportunity on behalf of the whole team to say a BIG thank you for what I think was a smooth transition. All of the support help and patience we have received has been priceless! The trainers have both been excellent and it was quite sad to have to say goodbye. Delivering large scale migrations at pace.”
Contact the team
Richard McLeod
Chief Technology Officer
rm@nhs.net