South Yorkshire Integrated Care Board (ICB) partnered with the NECS Clinical Systems Specialist team to optimise operations across 10 GP practices using SystmOne and EMIS.
The project focused on streamlining clinical workflows, improving system configurations, identifying inefficiencies and delivering targeted training, while addressing patient-specific challenges.
The challenge
- Gaining a clear understanding of existing processes of the practice and evaluate what each practice needed from the optimisation day.
- Coordinating complex remote Training Needs Analysis (TNA) reviews with 10 individual practices, over a six week period.
- Building effective collaborative relationships with multiple staff across a wide geographic area while ensuring equitable time allocation.
- Managing our training resource with the practices to efficiently supply the support required.
- Collaborating with the ICB staff, providing regular updates and developing their staff experience.
Our response
- Identify where support was required by evaluating the returned Training Needs Analysis forms.
- Identify and utilise specific functionalities within SystmOne and EMIS to streamline processes.
- Review and adjusted system configuration that align with best practice standards.
- Coordinated optimisation sessions based on practice availability and scheduling preference. Schedule and plan optimisation dates in accordance with practices preferences and availability.
Outcomes
- Conducted site visits to all 10 practices within the project’s six week window, providing flexible real time support through drop-in sessions and tailored to staff needs. over six weeks. We provided on-site drop-in sessions, adapting to questions and requests in real time, and providing custom support.
- Time savings: the automation of the clinical system reduced the time required for practice processes, allowing staff to complete tasks in a more efficient manner.
- Process robustness: the enforced completion of each step in the process ensured that no important steps were missed, thereby improving the reliability and data quality.
- User-friendly training: the training was designed to be personal and tailored to individuals and the practice, allowing for
flexibility while still guiding users through a structured and cohesive process.
“The trainer was lovely and a valuable asset to your company, very friendly, knowledgeable and helpful, no question feels a ‘silly’ one. She has patience and spends time with everyone who needs her whilst explaining how to do something on SystmOne. Thank you.”
“Reassurance that we were doing things correctly and clarification that I understand the system. Brilliant support.”