ICT Services and GPIT

From setting systems up and providing service desk support to developing new creative solutions, our experienced team of ICT professionals work closely with you to make sure your ICT supports your business needs now and in the future.

Making sure you get the best from technology
Our expert team, experienced in providing GPIT services will help you get the best digital solutions for your organisation’s specific needs. Helping to increase efficiency and improve performance whilst ensuring the smooth running of your systems. Cost effectiveness is achieved by virtualisation, consolidation and standardisation while still being able to provide personalised solutions where appropriate.

We respond to customers’ specific needs providing first class services to ensure the seamless implementation of core and mandated GPIT requirements. We enable digital systems to support general practice in providing high quality care. Our service offer includes:

  • Implementation, configuration and management of networks and systems ensuring the highest levels of security, resilience and confidentiality are maintained
  • Support and maintenance of all ICT infrastructure and applications, with appropriate helpdesk support for issue resolution and specialist input for any change management activities
  • Development and maintenance of interactive business intelligence and analysis tools and dashboards, bespoke websites and intranets, ©Microsoft SharePoint and other tools
  • Provision of service management reports, review and escalation routes and a customer portal for customers to track incidents and issue resolution
  • End to end programme and project management services, with appropriate governance and support of a team that understands your ways of working
  • Delivery of business change and benefits realisation services. We support customers in understanding return on investment and benefits for clinicians and patients
  • Tailored online and classroom applications training services, which offer customers the opportunity to enhance skills to meet evolving business needs

 

Our dedicated ICT and GPIT team provide assurance that systems are secure, robust and continue to meet the needs of the service in an ever changing digital age. The team work tirelessly to ensure that customers benefit from:

  • Expert programme and project management service with extensive experience in delivering solutions to increase productivity and improve processes
  • Interactive business intelligent solutions and expertise to support you in developing a fully responsive, bespoke websites and intranet
  • Extremely responsive expert technical team dedicated to maintaining and supporting systems to ensure system availability
  • NECS embedded cyber security approach and rapid response coupled with high availability and resilient server infrastructure hosted within a secure network with off-site backup provides a robust defence ensuring that critical data can be restored in the event of an unforeseen incident
  • Skilled and experienced team of support engineers dedicated to resolving any issues with speed, conveniently accessible via a self-service helpdesk with ability to monitor and track progress

 

Testimonial

NECS programme team worked closely with us to make sure the new system would really meet our needs. Due to the nature of the practice and our patients we had very specific issues we needed to be addressed. The implementation went smoothly, with all staff trained and able to use the new system very quickly. Elaine Bunting, Practice Manager, Haven Medical Practice