Enhancing social care brokering in Telford and Wrekin

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The challenge

Ian Martin, Procurement and Market Development Officer at Telford and Wrekin Council, spoke to Alex Arvidsson, Capacity Tracker Regional Lead in the Midlands and South-West, about the system benefits to their Brokerage team.


Our response:

How has Capacity Tracker benefited your local system, and what can you do now that you could not do previously? Can you give any real-life examples of where the platform has supported you as a commissioner?

“Capacity Tracker has enhanced the opportunity for our Brokerage and Commissioning teams to source placements quickly. The depth of information and the real time data has made the information gathering much clearer, easier and more instant.

“The system was recently used to source an out of area placement for a gentleman with Huntington’s Disease and further complex needs. The care homes in our local area did not feel they had the specialisms to be able to support.”

Emergency department at hospital


“Provision in Telford and Wrekin can be fairly limited in terms of more complex placements and comprehensive care needs. Quite often we need to look outside of the area for this. Consequently, Capacity Tracker was used to source an out of area placement – it quickly identified availability and connections without needing to complete hours of background research.

“Capacity Tracker has also helped our partnership with our Integrated Care Board to cross-reference vaccination data, to market position and to target vaccination delivery programmes for our providers.”

Has the platform been easy to use and navigate?

“The system is generally very intuitive. As with any system, the more experience people have with operating it, the easier things become. It has been easy to pick up with newly registered staff and sections are split logically.”