Reducing re-admissions

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The challenge

NHS Derby & Derbyshire ICB has monthly Community Disciplinary meetings with GP Practices. It was agreed that they would look to identify frequent A&E attenders from the surgeries covered, to support anyone who was making unnecessary visits to the service. 

Our response:

Utilising our RAIDR Patient Activity dashboard, NHS Derby & Derbyshire ICB identified any patients that had attended A&E five times or more, using the A&E Frequent Users screen. This enabled the team to identify a cohort of patients, and practice staff were able to dynamically look at the reasons why they were attending – providing valuable insight. 

Emergency department at hospital


This is an ongoing piece of work that NECS is linked in and collaborating with. Outcomes are being reviewed on a regular basis.