Clinical Quality

Providing a positive patient experience

Our clinical quality team provides expert advice and guidance to our customers in the field of clinical quality. We are specialists in the development and implementation of robust quality and governance systems to support the NHS Outcomes Framework, providing customers with the assurance that patients receive safe, effective care.

We offer
• Expert advice
• Tools, resources and staff to support you in the development of patient safety and clinical quality standards, policy and processes
• Establishment and monitoring of key assurance systems
• Training and education on incident reporting and management to ensure ownership of incidents, their root causes, solutions and lessons learned
• Management and monitoring of Serious Incident reporting
• Complaints management

Benefits
We help give you peace of mind that you have robust systems and processes in place, and safety and quality are being effectively managed to improve patient outcomes. We also ensure there is continuous improvement and learning.

How we’ve helped: 
NECS’ clinical quality team supports a number of CCGs with their rolling programme of commissioner visits which includes: acute hospitals, mental health sites, community hospitals, nursing homes, independent providers, community nursing teams, ambulance stations, emergency departments and urgent care centres. These aim to seek assurances that quality services are being delivered by providers in relation to:
• Healthcare associated infections
• Eliminating mixed-sex accommodation
• Patient experience
• ‘15 steps challenge’
• Safeguarding adults and children

We support the panel of assessors and make sure they have relevant information to be able to carry out their visits. Compliance is measured using a set of agreed assessment questionnaires and verbal feedback is given at the end of a visit to the ward or department teams. We then compile a formal, written report outlining visit findings which are shared with the provider organisation. We also support CCGs in monitoring the implementation of recommendations made by the visiting panels.

Customer testimonial
“The commissioner visits programme has helped the CCG gain assurance of the care provided in a number of settings. As Board Nurses the programme gave us a great opportunity to meet front line staff and see the care being delivered. We used the programme to get real time feedback from our patients and staff. The CCG has been able to use the assurance gained to support our own assurance programmes and it has allowed us to feedback confidently to the Area Team and CQC about the quality of our providers.”
Gill Findley Director of Nursing Durham Dales, Easington and Sedgefield CCG