NECS is pleased to offer a bespoke System Coordination Centre (SCC), designed to meet the strategic and operational requirements of both NHS England (NHSE) and the individual Integrated Care Boards (ICBs) commissioning the service.
Our offer
- Tailored professional services: We provide a customisable suite of professional services, adaptable to the specific needs of each ICB. Our flexible operating model is designed to complement and enhance existing SCC provision.
- Scalable support: NECS can deliver both short- and long-term service variations to accommodate extended operating hours during periods of sustained system escalation.
- Operational excellence: Our experienced management team ensures optimal staffing levels, staff engagement, comprehensive training and a culture of continuous improvement through structured learning, benefits realisation and lessons learned reviews.
- Dedicated workforce: We deploy a dedicated team, selected from our broader workforce, to provide consistent out-of-hours support. This model allows for rapid scaling in response to system pressures, ensuring resilience through additional staffing and extended service hours.
- Flexible staffing solutions: We offer access to professional personnel across various levels, enabling a dedicated in-hours service aligned with the commissioning ICB’s requirements.
- Multi-disciplinary expertise: Our team comprises individuals with senior management experience, clinical expertise, project management capabilities and administrative proficiency.
- Integrated system coordination: Our teams facilitate effective coordination and support timely decision-making in response to system pressures.
- Collaborative approach: We work in partnership with key system stakeholders – including ambulance services, acute and mental health trusts, local authorities, community care providers and NHS 111 – while maintaining clear communication with NHS England regarding escalations and exceptions.
The benefits
- A fully tailored SCC solution designed to manage and mitigate system pressures.
- Real-time visibility of patient safety concerns, with appropriate escalation of ambulance and A&E breaches.
- Continuous monitoring of real-time data to support stakeholder decision-making and ensure timely access to care for patients.
Contact the team
Gary Collier
Head of Service
necsu.uec-raidr@nhs.net
System Coordination Centre service for ICBs
To design a System Coordination Centre service that meets the requirements of both NHS England (NHSE) and the individual Integrated Care Boards (ICBs).