Digital Transformation and Optimisation Services

Who we are

We are the Digital Transformation and Optimisation Services (DTOS) team within NECS, a multi-disciplinary group of experts dedicated to delivering impactful, people-centred digital transformation across health, social care and related sectors.

Our team is founded on strategic insight, operational expertise and cross-sector collaboration. Many of our members each bring over 25 years of experience in transformation, having led a wide range of regional and national digital projects and programmes.

We collaborate with NHS organisations across the health and social care landscape, delivering digital improvement programmes to GP practices, local authorities, care homes and third-party partners. Our goal is to help these organisations navigate the complexities of digital transformation and achieve measurable, impactful outcomes.

Transformation is more than just technology, it’s about seamlessly aligning people, processes and systems with organisational goals. That’s why we prioritise human factors, practical implementation and long-term sustainability in every engagement.

We offer:

Nationally recognised, award-winning services (including BCS UKIT Award).
PMO oversight that aligns with national governance and assurance frameworks.
Scalable support from strategic planning through to hands-on delivery.
Deep knowledge of NHS and care sector workflows, systems and challenges.

Whether you’re implementing a new EPR system, optimising clinical software, guiding staff through change or redesigning services for the future, we provide the tools, expertise and strategic support to ensure success.

Our services

We provide an end-to-end portfolio of services covering every aspect of digital transformation, optimisation and delivery across primary, secondary and social care settings:

Strategic and digital transformation

Digital maturity assessments and future planning.
Local and regional digital strategy development.
Horizon scanning to identify innovative, future-ready solutions.
Programme and system design tailored to clinical and operational priorities.

Project and programme management

Full life-cycle delivery from inception to implementation and benefits realisation.
Governance, documentation and reporting aligned to NHS programme standards.
Risk and dependency management.
Remote and on-site PMO support with frameworks, templates and health checks.

Change management and service redesign

Engagement and communication strategies to support adoption
Process mapping, redesign, and benefits-led transformation
Transition planning, including service continuity and risk mitigation
Cultural and behavioural change support.

Clinical system optimisation

End-to-end GPIT delivery, including deployments and upgrades.
Remote and in-practice system configuration.
Data quality reviews, workflow improvements and template optimisation.
Supplier coordination and technical assurance.

Training and workforce development

Tailored training programmes across all major clinical systems.
Fully remote training capability and live broadcast services.
Content creation including e-learning, user guides and video walkthroughs.
System readiness and user adoption support.

Quality assurance and evaluation

Independent programme assurance reviews and audits.
Post-implementation reviews and benefits realisation reporting.
Lessons learned facilitation and process improvement.

Our expertise

There are a number of teams within the Digital Transformation and Optimisation Service at NECS:

Business Change and Service Transformation Experts

Change isn’t always easy, but our specialists make it manageable. They guide organisations through service redesign, process improvement, and cultural change with empathy, insight, and structured methodologies. They also support benefits realisation and sustainability.

Business analysts

Our analysts combine sector knowledge with sharp analytical skills to define needs, translate requirements, and model effective processes. They facilitate workshops, gather evidence, and ensure solutions are fit for purpose, aligned to business objectives.

Clinical Systems Trainers and Digital Adoption Specialists

Our accredited trainers and system experts provide hands-on training and support for clinical systems such as EMIS, SystmOne, and Vision. They deliver in-practice and virtual sessions, develop bespoke training content, and work with staff to maximise digital confidence and capability.

Programme and Project Managers

Our project professionals lead complex initiatives from concept to delivery, ensuring clear plans, structured governance, and controlled implementation. They are skilled at stakeholder engagement, milestone tracking and adapting to evolving requirements.

Digital Strategy Consultants

With experience across primary, secondary, and community care, our strategic leads help organisations align digital plans to clinical priorities, national frameworks, and future demands. They bring horizon scanning, roadmap development, and digital leadership capability.

PMO and Assurance Professionals

Our Project Management Office supports consistent, quality-assured delivery through tools, templates, health checks, and reporting structures that meet national and regional standards. They maintain oversight, ensure alignment, and reduce delivery risk.