SMART is a browser-based system that collects bed capacity and patient flow data across acute, mental health and maternity care settings. It is currently in use by trusts in London and East of England. 

Developed in collaboration with healthcare providers, SMART provides a system-wide overview of operational pressures, enabling healthcare system partners to deliver an improved patient journey. 

Our offer​

  • Mobilisation and training: we design mobilisation and training programmes to reflect the way in which services are delivered, commissioned, and supported in an area. Training is delivered by experienced operational staff with system and practical operational knowledge
  • Governance: which is DCB0129 clinical safety standard compliant, IG (DPIA/DPA) compliant. We are also working towards full DTAC/DSPT compliance  
  • Ongoing support: in addition to standard help desk and technical support offerings, our team works continuously with customers to identify opportunities for improvements to existing functionality and new features that will benefit all system users.  

The benefits

  • Replaces inefficient methods of communication (spreadsheets, phone calls)
  • Builds an immediate picture of demand and capacity at Trust and regional level
  • Live OPEL scoring can be used to support mutual aid protocols
  • Data modelling function supports service planning

Contact the team

Paul Davey
Digital Portfolio Lead
Following the successful pilot of SMART across the South London Partnership, the system was rolled out pan-London, including the Metropolitan Police service. SMART is now widely used to monitor daily operational pressures and the most common feedback is the ease of access from any device. 

Since its launch, mental health providers have enjoyed a close working relationship with NECS, developing a truly invaluable tool that will help to inform future demand and capacity planning across London.

Judith Fairweather

Programme Director Mental Health, NHS England and Improvement - London Region