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Our System Control Centre or System Coordination Centre (SCC) offer includes the SCC Dashboards and the UEC-RAIDR app, which collectively provide as near to real time as possible information about capacity and pressure across providers within an integrated care system (ICS) footprint.

The app provides valuable insight and intelligence across the system, offering near-real time information on OPEL status, ambulance activity, 111 and 999 call volumes, ED activity, waiting times, available beds and many more metrics tailored to your region.

Designed for primary care, secondary care, ambulance services, LADB partner organisations or the whole integrated care system itself,  UEC-RAIDR was developed by NECS in collaboration with clinicians and operational staff across the local Urgent and Emergency Care Network (local A&E doctors and nurses, ambulance service staff, Primary Care staff, Local Authority and wider operational staff).

The newly added SCC Dashboards have been specifically designed to build on the information displayed via the app, providing regional overviews with trend information to ensure local SCCs can monitor the UEC situation across the system and respond to the regional and national requests for information, without the need to contact providers.  The ability to see where pressure is increasing and decreasing, along with available capacity, enables SCC staff to quickly make informed decisions for ensuring the safety of patients requiring UEC care.

Please see a recent blog from Gary Collier, Head of Service, UEC-RAIDR SCC.


Our offer


Available on both desktop browsers and as a fully featured mobile smartphone or device app, UEC-RAIDR includes:

  • An overview of the whole Urgent and Emergency Care system tailored to your region
  • OPEL Escalation action plans for use within all care settings, to inform system partners of actions as they are taken
  • The ability for GP practices, Urgent Treatment centres and Out-of-hours hubs to flag when they are experiencing surge, by setting their OPEL status and capturing reasons for the escalation
  • Directory of Services integration – saving on precious time, previously spent updating multiple systems
  • System wide visibility of app data via web based dashboards providing
  • An at-a-glance overviews of the situation across Urgent and Emergency Care (UEC)
  • Graphs and trends to inform SCC decision making
  • SITREP data integration meeting national requirements.

    The benefits

    • Supports understanding and mutual aid across hospitals, allowing for the most effective routing and diverting of ambulances to the most appropriate ED 
    • Reduces the time needed for senior staff on telephone calls reporting their own position 
    • Active alerts reduce the need to constantly check the situation 
    • Aids communication and understanding across Urgent and Emergency Care. 

      UEC-RAIDR offers: 

      • Configurable notifications, enabling users to be alerted of changes either at a system level or operationally in their area of work (provider or geography) This can include OPEL level and of escalation actions, as well as being able to receive updates for any topic, metric or site ensuring they are kept informed of the most important  changes across the UEC system without the need to be watching a screen and configured specifically to the user and their role
      • Targeted messaging to pre-defined groups. Without leaving the app, you can send important updates to your team on the ground to notify them of key operational issues 
      • Map views displaying your whole system with OPEL statuses of each organisation as a regional overview – as well as allowing you to zoom in to each locality for a more detailed inspection 
      • Fully inclusive future developments. The system includes all updates and developments as part of the ongoing services; Soon to be released including predictive forecasting and alerting providing users with the ability to understand the current position and a forecast of upcoming demand. This is invaluable insight for planning and managing your service.

        Contact the team

        Gary Collier
        Head of Service  

        When we are at capacity and forced to look for mutual aid this app is used to enable us to prioritise which Trusts to request mutual aid from. During the out of hours periods the command and control process (staff) use the app remotely to establish how the sites are working, removing the need for them to VPN onto Trust network and interrogate 3 systems as it is all readily available within the app.

        Carole Langrick

        Chief Operating Officer, CDD NHS FT