Case Studies

During an unprecedented time for the NHS NECS Consultancy were able to work at pace to set up the PMO to support the incident response in London. Their flexibility to respond and adapt to the support we needed during the response was so valuable and done with professionalism at all times.

The NECS Customer Board is delighted to have been able to invest its Transformation Fund in the appointment of five new Public Health Consultants to support hospital and mental health Trusts to further develop their prevention and health improvement programmes for patients, their families, their staff and the wider population.

“We have been using Capacity Tracker for at least two years. More should embrace it. It helped solve my biggest headache – occupancy. We have to be efficient in use of beds and time ringing around to fill them could be better invested in running the care home. Capacity Tracker is a way of saying 'I have a vacancy and we may be able to help you'. For instance we had a council in London call us to find a bed in York for a gentleman who wanted to be closer to his family and receive end of life care. They would have found us sooner if they had used Capacity Tracker and the gentleman could have spent more time close to his family in the area. So, it's not just care homes trying to fill beds – it’s about making a difference to families and people at often the most important stage of their lives.

NECS supported Hambleton, Richmondshire and Whitby CCG with the communications and engagement work for the Friarage Hospital Urgent Care public consultation which took place between 13 September 2019 and 17 January 2020. Members of NECS were involved in various aspects of the planning and running of activities including producing consultation materials, developing a survey, PR, managing a series of public events and focus groups, market research and analysis. The support and advice provided by NECS throughout this period was invaluable and as a CCG we were delighted with the guidance and communications management provided. Thank you to the communications and engagement team at NECS for supplying work of consistently high quality and for delivering a robust process through their effective approach to this consultation. Ben, Rebecca and team were fabulous – they quickly became part of our own team – produced very high quality input and went above and beyond our expectations – they really were indispensable.

“The support we get from NECS has been brilliant. We’ve attended numerous webinars and have a weekly call with the Capacity Tracker team which allows us to feed back any comments.”

It really works! Absolutely excellent - many congratulations to you and your colleagues. I actually couldn’t believe that it would be so simple. My smartcard was recognised straight away with no additional installation needed. Amazing. Makes a big difference in being able to do e-prescribing.

“Really good system, it’s very easy to set up and use”