Case Studies

The support that we received was tailored to fit the needs and ethos of our organisation. Tricky conversations were handled sensitively and we were left with some clear recommendations and tools that will support not just this programme but future work.

“Using RAIDR's Primary Care dashboard, in just a few clicks I was able to quickly identify nine patients with potential AF who weren’t being treated, I emailed staff in practice to check out these patients. Very soon afterwards their reply indicated that five could be discounted e.g. they had declined treatment, or the condition had resolved etc. but the remaining four are four potential lives saved. It’s not very often I can have that sort of impact in 30 minutes!"

“The embedded team in Durham have been fantastic in their response to Covid support. We have worked hard to ensure that we have a one team approach across County Durham and the badge that somebody wears is irrelevant. The embedded team have great links with our practices and providers and have pitched in to help wherever it has been required. We can’t thank them enough for their hard work, perseverance and dedication”.

“Just wanted to say a huge thanks for the support over the last few weeks of note on the Primary Care Cell today we were commented on by the pharmacy lead for how proactive we had been and how grateful the staff were”.

Delivering a public consultation during the first wave of COVID-19 was a daunting challenge. This was also a high profile project with national attention. NECS' expertise in designing and delivering public consultations was invaluable in making the case that we could deliver a best practice consultation using virtual methods. NECS were able to adapt their existing plan, developed before face-to-face contact became impossible, to a virtual, non-contact context. We are absolutely confident that we delivered on all the consultation’s objectives. A longer term gain for us locally has also been persuading local stakeholders that we can undertake engagement and consultation using virtual methods without compromising the quality of the exercise.