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UEC RAIDR Privacy Policy

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This privacy policy governs your use of the software application UEC-RAIDR (‘Application’) for mobile devices that was created by North of England Commissioning Support Unit. The Application is designed to provide clinicians and other health and social care staff working in an urgent and emergency care environment access to the current situation report across the North East and North Cumbria region and provide notifications relating to changes (actual or expected) in the position. 

What information does the Application obtain and how is it used? 

User Provided Information
The Application obtains the information you provide when you download and register the Application. Registration with us is mandatory. You will not be able to use the features offered by the Application unless you have registered and subsequently been authorised by us. 

When you register with us and use the Application, you generally provide (a) your name, email address, password and other registration information; (b) transaction-related information, such as information detailing pages you have visited and (c) information you provide us when you contact us for help. 

We may also use the information you provided us to contact your from time to time to provide you with important information. 

Automatically Collected Information
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. 

Does the Application collect precise real time location information of the device? 

This Application does not collect precise information about the location of your mobile device. 

Do third parties see and/or have access to information obtained by the Application? 

Only aggregated, anonymised data may be transmitted to external services to help us improve the Application and our service. We will share your information with third parties only in the ways that are described in this privacy statement. 

We may disclose User Provided and Automatically Collected Information: 

  • as required by law, such as to comply with a subpoena, or similar legal process; 
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; 
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement. 

What are my opt-out rights? 

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at necsu.raidr@nhs.net  

Data Retention Policy, Managing Your Information 

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at necsu.raidr@nhs.net and we will respond in a reasonable time. Please note that all of the User Provided Data is required in order for the Application to function. 

Security 

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. 

Changes 

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Policy on this webpage and informing you via email. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. 

Your Consent 

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United Kingdom and Europe. 

Contact us 

If you have any questions regarding privacy while using the Application, or have questions about our practices, please contact us via email at necsu.raidr@nhs.net